Welcome to Heels NG Help Center
At heels.com.ng, we are committed to providing our customers with exceptional support and assistance. Our Help Center is designed to address common questions and concerns, guiding you through the process of using our platform effectively.
Frequently Asked Questions (FAQs)
Browse through our comprehensive list of frequently asked questions to find answers to queries about shopping, selling, account management, and more. Our FAQs cover a wide range of topics to help you navigate the heels.com.ng platform with ease.
1. How do I place an order?
To place an order, simply browse our collection, add your desired items to cart, and proceed to checkout. Follow the prompts to complete your order.
2. What payment methods do you accept?
We accept various payment methods, including online payment gateways, bank transfer, and payment on delivery.
3. How long does delivery take?
Delivery times vary depending on your location. For orders within Lagos, delivery takes 1-3 working days. For orders outside Lagos, delivery takes 3-7 working days.
4. Can I return or exchange an item?
Yes, you can return or exchange an item within 7 days of delivery. Please contact our customer service team for more information.
5. How do I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this to track the status of your order.
Contacting Support
If you can't find the answer to your question in our FAQs or require further assistance, our dedicated support team is here to help. You can reach us via email at heelsng@gmail.com or call 08128410526. Please provide detailed information about your inquiry so that we can assist you promptly.
Tips for Using heels.com.ng
Explore our helpful tips and tutorials to make the most out of your experience on heels.com.ng. Learn how to search for products, complete transactions, create listings as a seller, and more. Our goal is to empower you with the knowledge and tools necessary to succeed on our platform.
Feedback and Suggestions
We value your feedback and are always looking for ways to improve our services. If you have any suggestions or ideas for how we can enhance your experience on heels.com.ng, we'd love to hear from you. Please send us your feedback via email or through our contact form.
Stay Connected
Stay updated on the latest news, promotions, and updates from heels.com.ng by following us on social media. Connect with us on Facebook, and Instagram to join our community and stay informed about exciting developments.
Thank you for choosing heels.com.ng. We're here to help you every step of the way!
